Privacy Policy

Idman Advisory and Solutions is an Odoo ERP implementation and technology advisory company based in Hargeisa, Somaliland. We act as the data controller for personal information described in this policy.

Contact: Idmanadvisory@gmail.com · Floor 2, AJ Plaza Building, Hargeisa, Somaliland.

Website: When you email us or request services, we receive information you choose to provide (such as name, company, email address, and phone number). Our marketing site is a static website; we do not operate a login area or online payment form on idman-advisory.com.

WhatsApp Business: If you communicate with us on WhatsApp or receive operational messages from us (for example cargo or project status updates sent on behalf of our clients), we process your phone number, message content, and delivery metadata through our WhatsApp Business integration (Odoo WhatsApp / Meta Cloud API).

Client projects: When we implement systems for customers, we may process employee or customer contact details (including phone numbers) strictly under our contract with that customer and their instructions.

To respond to inquiries and provide ERP implementation, support, and consulting services.

To send service-related notifications you or our client have requested (such as shipment or account updates via WhatsApp or SMS where enabled).

To operate, secure, and improve our internal business systems.

To comply with legal obligations and protect our rights.

Contract: processing necessary to deliver services you or your organization requested.

Legitimate interests: operating our business, client communication, and system security, balanced against your rights.

Consent: where required for optional marketing or where messaging opt-in applies under local law or platform rules.

We do not sell personal information. We share data only with service providers that help us run our business, such as:

Meta / WhatsApp (WhatsApp Business Platform) — to send and receive business messages you interact with.

Hosting and infrastructure providers — to operate websites and cloud systems.

Odoo and related software vendors — when data is stored or processed inside systems we deploy for clients (under client agreements).

We may disclose information if required by law or to protect safety and security.

Our providers may process data in countries other than your own. Where required, we use appropriate safeguards for cross-border transfers.

We keep contact and project-related information for as long as needed to provide services, meet legal and accounting requirements, and resolve disputes. WhatsApp message logs in our systems are retained according to client configuration and our internal retention schedule, then deleted or anonymized when no longer required.

We apply reasonable technical and organizational measures to protect personal information, including access controls on business systems. No method of transmission over the internet is completely secure.

You may opt out of non-essential marketing messages. For WhatsApp service messages sent on behalf of a client, contact that organization or us at the email below to update preferences or correct your number.

Depending on applicable law, you may request access, correction, deletion, or restriction of your personal information, or object to certain processing. Contact us to exercise these rights.

Our services are directed at businesses. We do not knowingly collect personal information from children.

We may update this policy from time to time. The effective date at the top of this page will change when we do. Continued use of our website or services after updates constitutes notice of the revised policy where permitted by law.

Questions about this privacy policy or our data practices: Idmanadvisory@gmail.com.

Idman Advisory and Solutions, Floor 2, AJ Plaza Building, Hargeisa, Somaliland.